Debit Card Security

At Points of Sale (POS)

Guidance for paying at retail outlets

1. Sign the signature panel on your card as soon as you receive it.
2. Memorise your card's CVV and keep it blacked out so it isn't visible to onlookers.
3. Keep your card and the POS machine in sight throughout the transaction — ask to swipe it yourself if possible.
4. Use your card only at reputed, reliable merchant outlets.
5. Make sure the card is swiped in your presence.
6. Check that the card handed back to you is actually yours, and keep the merchant receipt.
7. Register for SMS alerts on card usage.
8. Review your account statement and transactions regularly.

At the ATM

Guidance for cash withdrawals and deposits

1. Keep your card safely stored at all times.
2. Never share your PIN, write it down, or keep it with the card.
3. Don't accept help from strangers while using an ATM.
4. Change your PIN periodically.
5. Count cash on the spot to confirm the amount is correct.
6. Shred ATM transaction slips before discarding them.
7. Don't leave the ATM cabin without your card.
8. Watch for unfamiliar devices attached to the machine, or anyone looking over your shoulder for your PIN.
9. Take your card and transaction slip with you, and check your statement regularly.
10. Report to the Call Centre immediately if your card is captured, lost, or misplaced, or if you notice any discrepancy in your transactions.